About Nine Holo

Nine Holo is an independent online shop for trading card collectors. We list sealed booster boxes, Elite Trainer Boxes, hobby boxes and packs, together with graded and raw single cards, across Pokémon, sports cards, One Piece, Magic: The Gathering, Disney Lorcana, Yu-Gi-Oh! and more. The shop is operated by Nine Holo LLC, and Nine Holo is its trading name.

This page is the long answer to a short question: who are you buying from? It sets out seven honest facts about the shop. It explains what we sell, how we describe it, how prices and payment work, and what we will and will not do. If you only have a minute, read the summary below. If you are about to place your first order, the rest of the page is worth ten minutes of your time.

Nine Holo at a glance

Here is the short version of everything that follows.

• What we are: an independent reseller of trading cards and sealed trading card products.
• Who operates the shop: Nine Holo LLC.
• What we list: sealed product, graded single cards and raw single cards from the major trading card games and sports card brands.
• How prices work: prices are shown in US dollars, or the listing shows “Price on request” with a form to ask us.
• How payment works: by cryptocurrency, with the exact amount and address shown on your own order page.
• How to reach us: email support@nineholo.com or use the contact page.

Fact 1: Nine Holo is an independent trading card shop

Nine Holo is a reseller. We buy and sell trading cards and sealed trading card products, and we are not part of any publisher, manufacturer or grading company. That matters for two reasons.

First, it tells you what our role is. We do not print cards, set pull rates, decide which sets are reprinted or grade cards ourselves. Those decisions belong to the companies that make and grade the products. Our job is to describe each product accurately, price it clearly and get it to you in the condition described.

Second, it tells you whose names you are seeing. Product names such as Pokémon, One Piece Card Game, Magic: The Gathering, Disney Lorcana and Yu-Gi-Oh!, and brand names such as Topps, Panini and Upper Deck, belong to their owners. We use them only to identify the products we offer. We are not affiliated with, sponsored by or endorsed by The Pokémon Company, Nintendo, Bandai, Wizards of the Coast, Ravensburger, Konami, Topps, Panini, Upper Deck, PSA, Beckett or any other publisher or grading company.

Fact 2: We cover every major trading card game

Most collectors do not stay in one game for ever. A Pokémon collector picks up a One Piece starter deck. A sports card collector buys a Lorcana box for the family. We built the Nine Holo catalogue so that you can follow your interests without changing shops.

• Pokémon: booster boxes, Elite Trainer Boxes, booster bundles, tins, collection boxes and single cards.
• Sports cards: hobby boxes, blaster boxes, retail boxes and single cards across basketball, football, baseball, soccer and more.
• One Piece: booster boxes, starter decks and single cards.
• Magic: The Gathering: play boosters, collector boosters, bundles and commander decks.
• Disney Lorcana: booster boxes, starter decks and gift sets.
• Yu-Gi-Oh!: booster boxes, tins and structure decks.
• Other trading cards: games and collections that do not fit the shelves above.

Every shelf can be filtered by product type and brand, so you can go from a whole game to exactly the kind of product you want in a couple of taps. The full catalogue is on the shop page.

Fact 3: Sealed, graded and single cards are described differently

A sealed booster box, a graded card and a raw single card are three different kinds of purchase. Each one needs a different description, so Nine Holo treats them separately.

Sealed product

Sealed product at Nine Holo is listed as factory sealed. The listing tells you what the product is, such as a booster box, an Elite Trainer Box or a hobby box, and which set it belongs to. Sealed trading card products contain randomised cards. Nobody, including us, knows which cards are inside a sealed product, and we make no promise about its contents. If you are deciding between opening packs and buying the card you want directly, our guide to choosing a booster box or singles walks through the decision.

Graded cards

Graded cards are single cards that have been authenticated and graded by an independent grading company, most often PSA or Beckett Grading Services, and sealed in that company’s case. The grade is the grading company’s opinion, not ours. Each graded card carries a certificate number that can be checked on the grading company’s own website. Before you pay for a graded card, ask us to confirm the exact grade and certificate number of the copy you will receive. You can browse them on the graded singles shelf, and our PSA grading scale guide explains what each grade means.

Raw single cards

Raw single cards are ungraded. Their condition is stated on the listing using the terms collectors already know, such as Near Mint or Lightly Played. Condition is a judgement, and two careful people can disagree about a borderline card. Our card condition guide shows how the terms are used, so that you know what to expect before the card arrives.

Fact 4: At Nine Holo, in hand means our own photograph

Online card shops show two kinds of picture, and it is not always obvious which one you are looking at. At Nine Holo we want it to be obvious.

Items marked “In hand” are photographed by us. The picture on the listing is the item itself: that box, that slab, that card. What you see is what is sent. You can see only these items with the in-hand filter.

Other listings may show a catalogue image. A catalogue image shows what the product looks like, not the individual item. For a sealed booster box that is usually all you need, because one factory-sealed box of a set looks like another. For a single card or a graded card, the individual copy matters, so ask us for photographs of the actual item before you pay. We would rather answer ten questions before an order than deal with one disappointment after it.

All products are offered subject to availability. If an item cannot be supplied after you have paid for it, we tell you and refund it in full.

Fact 5: Prices are either shown or on request

Every Nine Holo listing does one of two things. It shows a price in US dollars, or it shows “Price on request” together with a short form.

A shown price is the price of the item. It can change at any time before you place an order, because the trading card market moves, but it does not change after you have ordered. Shipping options and their cost are shown at checkout before you pay, so there is nothing to discover afterwards.

“Price on request” means the item is not offered at a fixed price. This is common for rare cards and for products whose market price moves quickly. Fill in the form on the listing and we reply by email. Asking for a price does not commit you to anything.

One more point about money. Trading cards are collectibles. Their market value can fall as well as rise, and nothing on this website is financial or investment advice. Buy cards because you want to own them.

Fact 6: Payment is by cryptocurrency

For now, payment at Nine Holo is by cryptocurrency only. At checkout you choose a coin, and your order page then shows the exact amount to send and the wallet address to send it to. The amount is worked out from the US dollar price of your order at the current exchange rate, and it is held for the period shown on your order page.

Cryptocurrency payments cannot be reversed by a bank, so three rules protect you:

• Send only the stated coin, on the stated network, for the stated amount.
• Send only to the address shown on your own order page on this website.
• Ignore any email or message that asks you to pay to a different address. We will never send one.

After you have paid, you submit the transaction ID on your order page. We check the payment on the blockchain, confirm the order and prepare it for dispatch. Orders that are not paid within the period shown are cancelled automatically, and nothing is owed. The full rules are in our Terms of Service.

Fact 7: We publish guides so that you can buy with confidence

A good trading card shop should leave you knowing more than when you arrived. Nine Holo publishes plain-English guides for collectors, written to be useful whether or not you buy from us.

• The blog covers storage, grading, rarity, spotting fakes and getting started in each game.
• The buying guides compare the product types that confuse people most, such as booster boxes against Elite Trainer Boxes and hobby boxes against blaster boxes.
• Our guide to spotting fake Pokémon cards shows the checks you can do at home with no special equipment.
• Our guide to trading card storage explains how to keep cards in the condition you bought them in.

The guides do not promise that any card will rise in value, and they do not tell you what to buy. They explain how the hobby works, so that the decision is yours and is an informed one.

How an order works at Nine Holo

From basket to doorstep, a Nine Holo order goes through the same steps every time.

• You choose your items. Add them to the cart and go to checkout. Your delivery options and their cost are shown before you pay.
• You place the order. You choose a cryptocurrency and receive an order page showing the exact amount and address.
• You pay and tell us. You send the payment from your wallet and submit the transaction ID on the order page.
• We confirm. We check the payment and confirm that the order is being prepared. This is the point at which your order is accepted.
• We pack and send. We pack the order and email you when it has been sent, with a tracking number where the shipping service provides one.

If you change your mind, you can cancel an order at any time before it is sent by emailing us.

How we pack trading cards

A card that arrives damaged is a card that was not really delivered. At Nine Holo, packing is part of the product.

• Single cards are sent sleeved in a rigid holder, so that the card cannot bend or rub.
• Graded cards are sent boxed and padded, so that the case cannot crack or scuff.
• Sealed products are sent boxed and padded, so that corners and shrink wrap arrive intact.

If you want to know why each step matters, or you send cards yourself, our guide to shipping trading cards explains the method in detail.

What Nine Holo does not do

It is as useful to know what a shop does not do as what it does.

• We do not grade cards. Grades come from independent grading companies.
• We do not promise pulls. Sealed product is random, and we cannot know or guarantee what is inside.
• We do not give investment advice. We describe products. We do not predict prices.
• We do not sell your personal information or use it for advertising. Our Privacy Policy lists exactly what we collect and why.
• We do not ask for payment outside this website. The only valid payment address is the one on your own order page.

If something goes wrong

Most Nine Holo orders arrive exactly as expected. When one does not, this is what happens.

If your order arrives damaged, or it is not what you ordered, tell us within 7 days of delivery with your order number and photographs of the item and its packaging. If the item was damaged in transit or is not what you ordered, we put it right with a replacement or a refund, including the cost of sending it back.

If you simply change your mind, you may return an item within 14 days of delivery, provided that it is in the same condition as when we sent it. Sealed products must be unopened, with the factory seal intact. Graded cards must be in the original, undamaged case.

Refunds for orders paid by cryptocurrency are made in the same cryptocurrency, for the US dollar value of the items at the time of the order. The complete policy, including how to start a return, is on the Shipping & Returns page.

Who runs Nine Holo

Nine Holo is operated by Nine Holo LLC. The company is responsible for the website, for the orders placed on it and for the personal information that customers give us. The rules that apply when you use the site and buy from us are set out in our Terms of Service, and our handling of personal information is set out in our Privacy Policy.

Frequently asked questions about Nine Holo

Is Nine Holo an official Pokémon or sports card retailer?

No. We are an independent reseller. We are not affiliated with or endorsed by any trading card publisher, manufacturer or grading company. Product names and trademarks belong to their owners.

Are the sealed products genuine and factory sealed?

Sealed products are listed as factory sealed. If a sealed product arrives opened, damaged or not as described, tell us within 7 days of delivery and we will put it right.

Can I see the exact card before I buy?

Yes. Items marked “In hand” already show our own photograph of the exact item. For any other single card or graded card, email us and ask for photographs of the copy you would receive.

How do I check a graded card?

Every graded card has a certificate number on its label. Ask us for the number before you pay, then look it up on the grading company’s website to confirm the card and the grade.

Which cryptocurrencies does Nine Holo accept?

The coins currently accepted are shown at checkout. Your order page shows the coin, the network, the exact amount and the address. Always follow the order page.

Does Nine Holo ship to my country?

The shipping options available for your address are shown at checkout before you pay. If you want to check before ordering, email us with your country.

What does “Price on request” mean?

It means the item is not offered at a fixed price. Use the form on the listing and we reply by email with a price. There is no obligation to buy.

Does Nine Holo buy collections?

We do not run a buying service through this website. If you have something unusual that you think would interest us, you are welcome to email us about it.

Contact Nine Holo

Questions before an order are welcome, and so are questions after one. Email support@nineholo.com for anything about products, payment, delivery or returns. Please include your order number if you have one, because it lets us find your order straight away.

The contact page has the same details. If you are new to Nine Holo, a good place to start is the shop, or the blog if you would rather read first and buy later.