Last updated: November 13, 2026
These Terms of Service apply to your use of this website and to every order placed with Nine Holo. The website is operated by Nine Holo LLC (“Nine Holo”, “we”, “us”). By using the site or placing an order, you agree to these Terms of Service. If you do not agree with them, please do not use the site.
We have written this page in plain English and arranged it as twelve rules, because terms that nobody reads protect nobody. Each rule begins with what it means for you. Where a rule refers to another policy, such as our Shipping & Returns policy or our Privacy Policy, that policy forms part of these Terms of Service.
On this page
Terms of Service in brief
This summary is here to help you find your way around. It does not replace the full text below, and where the two differ, the full text applies.
- We describe products as accurately as we can. Sealed products contain random cards, and we make no promise about what is inside.
- Prices are in US dollars and can change before you order, but not after.
- Your order is accepted when we confirm that your payment has been received.
- Payment is by cryptocurrency. Pay only the amount, coin and network shown, and only to the address on your own order page.
- You can cancel before dispatch, report damage within 7 days of delivery and return items within 14 days of delivery.
- Nothing in these Terms of Service takes away rights that consumer law gives you.
Rule 1: Who we are and who can use the site
Nine Holo is an online trading card shop operated by Nine Holo LLC. We are an independent reseller of trading cards and sealed trading card products. You can read more on the About Nine Holo page.
These Terms of Service apply to you whether you browse, send an enquiry or buy. You may use this website if you are old enough to enter into a binding contract where you live. If you are younger than that, you may use the site only with the involvement of a parent or guardian, and orders should be placed by an adult. By placing an order you confirm that the details you give us are true and that you are entitled to use the payment method you choose.
Rule 2: Products and how we describe them
We describe products as accurately as we can. Each listing states what the product is and its condition, and either shows a price or shows “Price on request”.
Photographs
Listings marked “In hand” show our own photograph of the item, and the item in the photograph is the item we send. Other listings may show a catalogue image of the product rather than the individual item. If the individual copy matters to you, as it does with single cards and graded cards, ask us for photographs before you pay.
Sealed products
Sealed products are listed as factory sealed. Sealed trading card products contain randomised cards. We do not know which cards are inside any sealed product, and we make no promise about its contents, its pull rates or the value of the cards inside.
Graded cards
Graded cards have been authenticated and graded by an independent grading company and sealed in that company’s case. The grade is the opinion of the grading company and not of Nine Holo. Please confirm the exact grade and certificate number with us before you pay.
Raw single cards
The condition of an ungraded card is stated on the listing. Condition terms are a matter of judgement. Our card condition guide explains how we use them. We do not promise that a raw card will receive any particular grade if you later send it for grading.
Small differences
Colours can look different from one screen to another, and manufacturers sometimes change packaging without notice. Small differences of that kind do not mean that the product is not as described.
Rule 3: Prices and availability
Prices are shown in US dollars. A price may change at any time before you place an order. Once you have placed an order, the US dollar price of that order does not change.
Products shown as “Price on request” are not offered for sale at a fixed price. If you send an enquiry, we reply by email. A reply to an enquiry is an invitation to order and is valid for the period stated in the reply.
Under these Terms of Service, all products are subject to availability. If an item cannot be supplied after you have paid for it, we will tell you as soon as we can and refund that item in full.
We take care to price products correctly, but mistakes happen. If a listing shows a price that is obviously wrong, we are not obliged to supply the product at that price. We will contact you, and you can choose to pay the correct price or cancel the order for a full refund.
Rule 4: How a contract is formed under these Terms of Service
Showing a product on this website is an invitation to buy and not an offer to sell. When you place an order, you are making an offer to buy the items in it. The automatic email or order page that you see straight after ordering acknowledges your order, but it does not accept it.
Your order is accepted, and a contract between you and Nine Holo LLC is formed, when we confirm that your payment has been received and that the order is being prepared. Under these Terms of Service, we may decline or cancel an order before that point, for example where a listing contained an obvious error, where an item is no longer available or where we suspect fraud. If we cancel an order for which you have already paid, we refund the payment.
Rule 5: Payment by cryptocurrency
Payment is by cryptocurrency. At checkout you choose one of the coins offered. Your order page then shows the coin, the network, the exact amount to send and our wallet address. The amount is calculated from the US dollar price of your order at the exchange rate at that moment, and it is held for the period shown on the order page.
Under these Terms of Service, cryptocurrency payments are final. Neither you nor we can reverse a payment once it has been sent, and no bank can step in. If you are new to this way of paying, the introduction to how Bitcoin works explains the basics of wallets, addresses and transactions. For that reason, these rules apply to every payment:
- Send only the stated coin, on the stated network, for the exact amount shown.
- Send only to the address shown on your own order page on this website.
- After paying, submit the transaction ID on your order page so that we can match the payment to your order.
- Network fees are charged by the blockchain and not by us. They are your responsibility, and the amount we receive must equal the amount shown.
Payments sent in the wrong coin, on the wrong network or to any other address cannot be recovered by us, and we cannot treat them as payment for your order. We will never ask you by email, message or telephone to pay to a different address. If you receive such a request, do not pay, and please tell us.
If you send less than the amount shown, we will ask you to send the difference before the order is confirmed. If you send more, we refund the difference in the same cryptocurrency, less the network fee for sending it. Orders that are not paid within the period shown on the order page are cancelled automatically.
Rule 6: Shipping and delivery
The shipping options available for your address, and their cost, are shown at checkout before you pay. We prepare orders once payment has been confirmed and email you when your order has been sent. Any delivery times shown are estimates and not guarantees.
Please check your delivery address carefully, because we send to the address given at checkout. For international orders, any import duty, tax or handling fee charged by your country is the responsibility of the recipient. The detail is set out in our Shipping & Returns policy, which forms part of these Terms of Service.
Rule 7: Returns, refunds and cancellations
You can cancel an order at any time before it is sent by emailing us. After delivery, you may return an item within 14 days if it is in the same condition as when we sent it. Sealed products must be unopened with the factory seal intact, and graded cards must be in the original, undamaged case.
If an order arrives damaged, or is not what you ordered, tell us within 7 days of delivery with your order number and photographs. We will put it right with a replacement or a refund, including the cost of sending the item back.
Refunds for orders paid by cryptocurrency are made in the same cryptocurrency, to a wallet address you confirm, for the US dollar value of the items at the time of the order. The steps for starting a return are in our Shipping & Returns policy.
Rule 8: Your account
You do not need to do anything unusual to keep an account safe, but the basics matter. You are responsible for keeping your password confidential, for everything done through your account and for the accuracy of the information you give us. Use a password that you do not use anywhere else, and tell us straight away if you think someone else has used your account.
We may suspend or close an account that is used to break these Terms of Service, to commit fraud or to harm the site or other customers. You can ask us to close your account at any time.
Rule 9: Acceptable use of the website
You are welcome to browse, search, compare and buy. The Terms of Service ask only that you treat the site fairly. You agree not to misuse the site. In particular, you agree not to:
- attempt to gain unauthorised access to the site, its server or any account that is not yours;
- interfere with the operation of the site, or place an unreasonable load on it, for example with automated requests;
- copy, scrape or republish the content of the site for commercial use without our written permission;
- place orders that you do not intend to pay for, or use the site for any unlawful purpose;
- upload or send anything that is unlawful, abusive or harmful, including malicious code.
Rule 10: Trademarks and content
Nine Holo is an independent reseller. We are not affiliated with, sponsored by or endorsed by any trading card publisher, manufacturer or grading company. Product names, logos and images of products are the property of their respective owners and are used on this site only to identify the products offered for sale.
The Nine Holo name and logo, the text of our guides and the design of this website belong to Nine Holo LLC. You may view and print pages for your own personal use. You may link to any page of the site. You may not present our content as your own.
If you believe that something on this site infringes your rights, email support@nineholo.com with the address of the page and a description of the problem, and we will look into it promptly.
Rule 11: Collectibles are not investments
Trading cards are collectibles. Their market value can fall as well as rise, sometimes quickly. Nothing on this website, including our product descriptions, blog posts and buying guides, is financial or investment advice. We make no promise about the future value of any product. Buy cards because you want to own them, and never spend more than you can afford.
Rule 12: Liability and what these Terms of Service do not limit
We are responsible for supplying the products you order as described and with reasonable care. If we fail to do that, we will put it right as set out in Rule 7.
To the extent permitted by law, our total liability in connection with an order is limited to the amount you paid for that order. To the same extent, we are not liable for losses that were not a foreseeable result of our breach, for loss of profit or opportunity, for changes in the market value of a product, or for losses caused by events outside our reasonable control, such as postal delays, customs decisions, blockchain network congestion or failures of third-party services.
Under these Terms of Service, the website is provided as it is. We work to keep it available, accurate and secure, but we do not promise that it will be uninterrupted or free of errors.
Nothing in these Terms of Service limits or excludes liability that cannot be limited or excluded by law, and nothing in them affects the rights you have as a consumer under the law that applies to you. In the United States, the Federal Trade Commission consumer advice pages explain many of those rights in plain language.
Governing law and disputes
Most problems are solved fastest by email, so please contact us first and give us the chance to put things right. We aim to deal with every complaint fairly and promptly.
These Terms of Service, and any order placed under them, are governed by the law of the place where Nine Holo LLC is established. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may be entitled to bring a claim in your local courts.
Other important terms
- If part of these Terms of Service is invalid. If a court finds that any part of these Terms of Service cannot be enforced, the rest continue to apply.
- If we do not enforce a right. If we delay in enforcing a term, or choose not to enforce it on one occasion, we can still enforce it later.
- Transfers. We may transfer our rights and obligations to another organisation, for example if the business is sold. That will not affect your rights. Your order is personal to you.
- The whole agreement. These Terms of Service, together with the policies they refer to and your order confirmation, are the whole agreement between you and us about an order.
- Language. These Terms of Service are written in English, and we communicate with you in English.
Changes to these Terms of Service
We may update these Terms of Service from time to time, for example when we add a payment method, change how shipping works or need to reflect a change in the law. The date at the top of the page shows when they were last changed. The version in force when you place an order applies to that order, so a later change never rewrites a deal that has already been made.
Questions and answers about our Terms of Service
Do I have to create an account to agree to the Terms of Service?
No. The Terms of Service apply whenever you use the site or place an order, with or without an account.
When is my order actually accepted?
When we confirm that your payment has been received and that the order is being prepared. Until then, either of us can cancel.
What happens if I pay late?
The amount on your order page is held for the period shown there. An order that is not paid within that period is cancelled automatically. If you still want the items, place a new order so that you receive a fresh amount at the current rate.
What if I sent the wrong coin or used the wrong network?
Contact us straight away with the transaction ID. In most cases such payments cannot be recovered, which is why the order page states the coin and the network so clearly.
Can I return a booster box that I have opened?
No. Once the factory seal is broken, the contents cannot be verified, so opened sealed product cannot be returned. This does not apply if the product arrived damaged or was not what you ordered.
Is a graded card guaranteed to keep its grade?
The grade on the label is the grading company’s opinion at the time of grading. We do not promise that the same card would receive the same grade if it were graded again.
Do these Terms of Service change my legal rights?
No. If consumer law where you live gives you rights that go further than these Terms of Service, you keep those rights.
Contact
Questions about these Terms of Service can be sent to Nine Holo LLC at support@nineholo.com. Please include your order number if your question is about an order. You can also reach us through the contact page.