Last updated: November 13, 2026
This policy explains what personal information Nine Holo collects when you use this website, why we collect it and what we do with it.
Information we collect
- Order information: your name, email address, billing and delivery address, phone number if you give one, the items you order and any note you add.
- Payment information: the cryptocurrency you chose, the amount, and the transaction ID you submit. We do not collect card numbers or bank details, and we never ask for your wallet’s private keys or recovery phrase.
- Account information: if you create an account, your email address and a password stored in encrypted form.
- Enquiries: your name, email address and message when you use a price enquiry form or email us.
- Technical information: your IP address, browser type and the pages requested, recorded in server logs to keep the site secure and working.
How we use it
- To process, deliver and support your orders.
- To answer your enquiries.
- To keep the website secure and prevent fraud.
- To meet legal obligations, such as keeping order records.
We do not sell your personal information, and we do not use it for advertising.
Cookies
This site uses essential cookies only: to remember the contents of your cart, to keep you signed in, and to protect forms. They are needed for the shop to work. We do not use advertising cookies.
Who we share it with
- Delivery companies, who receive your name, address and contact details in order to deliver your parcel.
- Our hosting provider, which stores the website and its data on our behalf.
- Authorities, where the law requires it.
Cryptocurrency transactions are recorded on public blockchains. The transaction itself is visible to anyone, although it does not contain your name or address.
How long we keep it
We keep order records for as long as needed to provide support and meet legal and accounting requirements. Enquiries are kept for as long as needed to deal with them. You can ask us to delete your account at any time.
Your rights
Depending on where you live, you may have the right to see the personal information we hold about you, to have it corrected or deleted, to object to or restrict its use, and to receive a copy of it. To use any of these rights, email support@nineholo.com. You may also have the right to complain to your local data protection authority.
Security
The site is served over an encrypted connection, access to order data is restricted, and passwords are stored in hashed form. No system is perfectly secure, so please use a strong, unique password for your account.
Children
This website is not intended for children to make purchases on their own. Orders should be placed by an adult.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Questions about privacy can be sent to support@nineholo.com.