Last updated: November 13, 2026
Shipping
- Cost and options. The shipping options available for your address, and their cost, are shown at checkout before you pay.
- Dispatch. Orders are prepared once payment has been confirmed. We email you when your order has been sent.
- Tracking. Where the shipping service includes tracking, we send you the tracking number.
- Packing. Single cards are sent sleeved in a rigid holder. Graded cards and sealed products are sent boxed and padded.
- Address. Please check your delivery address carefully. We send to the address given at checkout.
- Customs and import charges. For international orders, any import duty, tax or handling fee charged by your country is the responsibility of the recipient.
If your order arrives damaged or wrong
Tell us within 7 days of delivery at support@nineholo.com, with your order number and photographs of the item and its packaging. Please keep all packaging. If the item was damaged in transit or is not what you ordered, we will put it right with a replacement or a refund, including the cost of sending it back.
Returns
You may return an item within 14 days of delivery if it is in the same condition as when we sent it.
- Sealed products must be unopened with the factory seal intact. Opened sealed product cannot be returned, because its contents cannot be verified.
- Graded cards must be in the original, undamaged case.
- Single cards must be in the condition in which they were sent.
- Return postage is paid by the buyer unless the item was damaged, faulty or not as described. We recommend a tracked service, as we cannot refund items that do not reach us.
To start a return, email support@nineholo.com with your order number before sending anything back, and we will reply with the return address and instructions.
Refunds
Once a return reaches us and has been checked, we issue the refund. Orders paid by cryptocurrency are refunded in the same cryptocurrency, to a wallet address you confirm, for the US dollar value of the items at the time of the order. Network fees charged by the blockchain are outside our control.
Cancellations
You can cancel an order before it is sent by emailing support@nineholo.com. Orders that have not been paid within the period shown on the order page are cancelled automatically.
Nothing in this policy affects any rights you have under the consumer law that applies to you.